Professional Services | D-Tools
D-Tools Professional Services provides expert, customizable training and implementation support—including software setup, product catalog creation, personalized on-site and online training, custom report development, and advanced workflow coaching—billed at $200 per hour with discounted packages and a travel policy for on-site sessions, all aimed at maximizing software efficiency and business success.
D-Tools Professional Services: Expert Training & Implementation Support
D-Tools offers a range of training and implementation services designed to help users maximize their software investment and streamline business operations. The Professional Services team consists of industry and software experts who work closely with customers to ensure a smooth implementation, optimize workflows, and provide hands-on training tailored to business needs.
Comprehensive Professional Services
D-Tools Professional Services ensure a seamless onboarding experience, expert guidance, and ongoing training to help your business maximize efficiency and success with the software.
Software Setup & Configuration
- Ensure your system is properly configured to align with your business processes.
Initial Product Catalog Creation
- Upload and organize up to 5,000 items from price lists or legacy systems, matched against D-Tools' Data Library.
On-Site Hands-On Training
- Personalized, in-depth training conducted at your location (travel expenses billed separately).
Custom Report & Template Development
- Modify and personalize reports and proposal templates to fit your business needs.
Advanced Best Practices Coaching
- Strategic guidance to optimize workflows and improve efficiency.
Personalized Online Training
- Flexible, remote training sessions tailored to your team’s requirements.
Pricing & Packages
- Professional Services are billed at $200 per hour.
- Discounted service packages are available—contact your D-Tools Sales Representative for details.
Onsite Training Travel Policy
- Travel expenses for on-site training (airfare, car rental, hotel, per diem) are billed separately.
- Actual travel costs up to $2,500 per visit will be reimbursed with receipts.
- Any travel expenses exceeding $2,500 require written approval before booking.
Gold Support Webinars
A collection of Gold Support Webinars is available to help you make the most of your investment.
Custom Report Development
D-Tools PSG offers custom report development to assist customers with the creation or modification of reports tailored to meet specific needs. A D-Tools Professional Services consultant will determine the report requirements and estimate the time required to develop the report. Custom report development is priced at $200.00 per hour.
Third Party Integration Support
D-Tools PSG will work with customers to develop a strategy and implementation plan for integrating third-party software into the System Integrator platform. A consultant will work with the customer to develop the scope and determine key points of integration. Based on the discovery process, an estimate and plan will be developed. Pricing is based on time and level of development needed.
Regional Trainings
Three-day training events are designed to elevate your proficiency with the D-Tools System Integrator software. These hands-on workshops are tailored for both new and experienced users seeking to enhance their skills and optimize their use of the platform.
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D-Tools System Integrator is an enterprise software solution starting at $1,800 per user annually (minimum 5 users) designed for mid- to large-sized companies managing complex projects over $75K, offering features like integrated product libraries, sales and project management, engineering drawings, and business intelligence, complemented by professional services including expert training, system setup, product catalog creation, custom reporting, and best practices coaching billed at $200 per hour with discounted packages.
D-Tools Help Center
The D-Tools Help Center offers comprehensive customer support for their AV system integration software through multiple channels including ticket submission, documentation for D-Tools Cloud and System Integrator, professional services, webinars, forums, video tutorials, live chat, and phone support, serving nearly 7,000 companies and providing options to schedule a demo.
System Integrator Features
D-Tools System Integrator is a comprehensive end-to-end software solution used by nearly 7,000 companies that streamlines low-voltage system integrators' workflows—from sales management with integrated product libraries, client tracking, mobile quoting, and professional proposals, to powerful engineering drawings and project management—helping contractors boost revenue, save time, and reduce costs.
D-Tools Support
D-Tools Support offers expert assistance through chat, email, and ticket submission with priority callback phone support for Gold members during weekday hours (2 AM–8 PM EST), excluding major holidays, providing help for current and three previous software versions, supplemented by extensive online resources including a documentation wiki, resource center, and free Gold Support webinars.
D-Tools Software for Electronic Systems Integration Businesses
D-Tools offers an end-to-end software platform tailored for AV, security, and technology integration businesses, featuring a comprehensive product database of 1.6 million items from 1,200+ brands, enabling seamless management of sales, design, project planning, installation, and service workflows to improve efficiency, accuracy, and recurring revenue growth.
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