D-Tools Support
D-Tools Support offers expert assistance through chat, email, and ticket submission with priority callback phone support for Gold members during weekday hours (2 AM–8 PM EST), excluding major holidays, providing help for current and three previous software versions, supplemented by extensive online resources including a documentation wiki, resource center, and free Gold Support webinars.
D-Tools Support is designed to keep you productive and your projects moving forward, whether you need a quick how-to answer or guidance through a more complex challenge. The support program combines responsive, expert assistance with robust self-service resources, so you can get the help you need, exactly when you need it.
How to Reach Us
Support is available via Chat, Email, and Ticket submission. Phone support is offered as a call-back service for customers enrolled in the Gold Support Program.
Support Hours
Monday through Friday, 2:00 AM – 8:00 PM EST
Observed Holidays
Support is unavailable on these days.
- New Year’s Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- Day After Thanksgiving
- Christmas Eve
- Christmas Day
What to Expect
- For the fastest assistance, it is recommended to use Live Chat (available for System Integrator and in the D-Tools Cloud app).
- Gold Support customers receive priority service, with responses typically within a few hours and always within 1 business day.
- Support is provided for the current version of D-Tools SI and up to three previous versions.
Please Note:
The Support Desk does not provide direct customization of reports or AutoCAD/Visio shapes and blocks. However, the team will gather your requirements and coordinate with Professional Services to ensure your request is properly scoped and addressed.
Online Resources
- Document Wiki: The D-Tools Documentation Wiki is a knowledge base and a great technical resource. Visit Wiki
- Resource Center: The D-Tools Resource Center is full of news, resources, tips and tricks about the company, products, and partners. Explore Resources
- Gold Support Webinars: Register for free Gold Support Webinars and Live Q&A Sessions. Register Now
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